Customers have 14 days from the date of delivery to exchange products for a different size. We only accept exchanges on new, unused, and unworn items. Only one exchange per customer. All items must be in the exact same condition as they were upon delivery, including all packaging. If the item is in any form different from its original condition, we will not be able to exchange your trainer with a different size. Customers are responsible for the cost of shipping the products they wish to exchange back to Body Maxx, customers are also responsible for the cost of shipping the replacement product, and an exchange restocking fee of $14 will apply. If the size you are requesting is not available your exchange will be placed on pre-order, click here to see pre-order details. If we do not carry the item in a size that would fit you, you will receive store credit. We do not issue refunds. To initiate an exchange please contact us at firstname.lastname@example.org please include your full name, order number and the size that you would like to exchange for.
Send products back to the following address:
14320 Ventura Blvd #224
Sherman Oaks CA 91423
Due to COVID-19, we will process exchanges 7-10 business days after the date of return delivery. This will allow us to properly handle and disinfect all packages.